Refund Policy

CLOCK Programme Refund Policy

Introduction

At CLOCK, we are committed to providing quality educational experiences and services. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines our refund process to ensure fairness and clarity for all participants.

1. Eligibility for Refund

  • Refunds are generally available for participants who have registered for CLOCK Programme courses or events but are unable to attend or continue for valid reasons.
  • Refund eligibility may vary based on specific programme offerings and will be clearly stated at the time of registration.

2. Timeframe for Refund Requests

  • Refund requests must be submitted within 14 days from the start date of the programme or event.
  • Late requests may not be eligible for a refund but will be considered on a case-by-case basis.

3. Process for Requesting a Refund

  • To request a refund, participants must submit a formal request to CLOCK via email or the designated online platform, including their name, programme details, and reason for the refund request.
  • CLOCK will acknowledge receipt of the refund request and may ask for additional information if necessary.

4. Conditions for Refund Approval

  • Refunds will be considered based on the reason for withdrawal and the timing of the request.
  • Situations such as illness, family emergency, or unforeseen life events will be given special consideration.

5. Non-Refundable Fees

Certain fees associated with the CLOCK Programme, such as registration or processing fees, are non-refundable. These fees amount to 10% of the total cost of the service or programme enrolled. This policy is in place to cover administrative and operational costs incurred in the preparation and maintenance of our programmes.

It is important to note that:

  • These fees are essential to sustain the high quality and integrity of the CLOCK Programme, supporting our mission to offer diverse and inclusive industry education.

6. Refund Processing

  • Approved refunds will be processed within 30 days of the approval date.
  • Refunds will be issued to the original payment method used during registration.

7. Programme Cancellation by CLOCK

  • If a programme or event is cancelled by CLOCK, participants will be eligible for a full refund or the option to transfer to a similar programme.

8. Contact and Queries

  • For any questions regarding this refund policy or to initiate a refund request, please contact info@clockyourskills.com.

CLOCK reserves the right to make amendments to this refund policy. Participants will be notified of any significant changes.